Return Policy

Mystic Romance® Return and Exchange Policy depends on a number of factors, including, the type of product purchased and the time elapsed since the date of purchase.

Specifically, Mystic Romance® Policy is a follows: 

Diffusers - You may return any diffusers for any reason whatsoever within 14 days of your date of purchase, or the date you receive the diffuser, whichever is later, for a refund. Shipping costs are non-refundable and customer is responsible for return shipping. The diffuser must be unused and still in its original packaging with all parts and accessories.

Fragrance Oils - To ensure our product quality we do NOT accept any return for any Fragrance Oil, Essential Oil, HVAC Fragrance, Poop Shield, Air Freshener, Massage Oil, or Refill.

 Shipping - Customer will be responsible for all costs relating to shipping any product back to us. Please make sure that the item you’re returning is repackaged with all cords, adaptors, bottles, accessories and documentation that were included when you received it.

How to Return an Item

To return an item to Mystic Romance®, please email to request a return authorization (RA). Once you receive the RA, please send back the product in its original packaging. Remember, it is your responsibility to pack the product safely. Using trackable shipping is highly recommended, as Mystic Romance® is not responsible for any lost or damaged packages. Once the product has been received and has passed inspection, please allow 10 – 14 business days from the date we receive your return for us to process the refund or exchange, whichever the case may be.

Mystic Romance® - Returns
9000 NW 106th St,
Medley FL 33178.  

Additional Information - For more information, please contact us at